关于酒店英文道歉信范文
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关于酒店英文道歉信范文
道歉信作为一种改善和增进人与人之间关系的文本,你了解酒店英文道歉信该怎么写吗?下面就让小编带大家看看一系列的酒店英文道歉信。望大家采纳。
酒店英文道歉信范文篇一
Dear r. Li
It has been brouht to y attention that upon hekin in at hina World Hotel on Jun 2, 1999
Your experiene was one of diffiulty.
I would like to express y sinere apoloies for the poor attitude of our reeptionist when she advised you of the error in your reservation. there is siply no exuse in her behavior as I assure you that the neessary ation as been taken to retify the lak of servie you should have reeive.
Unfortunately there was an error in your reservation reardin your arrival date. I a unable to identify where the oversiht oriinated throuh y investiation however I reret that you were inonveniened.
r. Li, I do hope that I an assure you that your neative experiene was an isolated inident, I look forward to weloin you bak in very near future so that we an restore your onfidene in the produt and servie of Shanri-La hina World Hotel. Please do not hesitate to ontat e diretly in business or pleasure brin you bak to Beijin.
Sinerely,
Alfred huan
Front ffie anaer
酒店英文道歉信范文篇二
Dear Sir or ada:
The anaeent of hina World Hotel wish to extend its sinerest apoloies for the inonveniene you were aused as we were unable top aoodate you on your arrival. This is not the noral anner in whih we handle our uest's reservation and we reret any undue inonveniene you were aused as result.
We hope you found the aoodation at Beijin international hotel on Auust 19 to be satisfatory. We reret that owin to your shedule of this visit, you were unable to return to our hotel on the next day. Kindly rest assured that we will endeavor to ensure that your future visit to us will be ofortable one.
Thank you for your kind understandin and we look forward to the opportunity to redee ourselves y weloin you bak to hina World Hotel soon.
With renewed apoloies.
Yours Sinerely
Alfred huan
Front ffie anaer
酒店英文道歉信范文篇三
r. Ulrih Nieann.
Diretor
People-People Exhane o.
Dear Sir or ada: Friday 22nd Septeber
any thanks for your fax dated 7th Septeber address to eneral anaer onernin the probles you experiened durin your last visit fro 29th-30th Auust. r. Ford, our eneral anaer is away on leave at present and therefore I have taken the liberty of replyin to you on his behalf.
r. Nieann, please aept our sinere apoloies for the probles you have experiened - our poliy, whih you were unfortunately wronly infored as a newnpoliy, stands that those olden irle ebers who are eliible for uprades ay book throuh any hannel, subjet of ourse to roo availability. I have subsequently taken appropriate steps to ensure that none of our other eliible olden irle uests are siilarly inonveniened in future.
I have also noted your oents onernin our housekeepin Staff and their lak of Enlish and basi ourtesy and I assure you that we will be intensifyin our trainin efforts in both those areas in an effort to iprove our standards.
It is only throuh feedbak suh as your own that we an jude ourselves honestly and enhane the overall experiene for you, our valued uest and therefore I thank you for takin the tie to put pen top paper.
We are norally very proud of the servie whih we offer at hina World, and thus, in an effort to redee ourselves, we would like to offer you one niht's oplientary aoodation when next you visit Beijin. To this end, I would be rateful if would ontat e personally and I will ladly ake the neessary arraneents on your behalf alon with any speifi requireents you ay have.
y apoloies one aain and I look forward to weloin you bak to hina world Hotel in the near future.
Reards
Alfred huan
Front ffie anaer
酒店英文道歉信范文篇四
s. ITSUK IWASAKI
3-16-6-04, HIASHISUNA
KT-KU
TKY, 136-0074
Dear s. Iwasaki,
Thank you for your positive oents reardin your experiene while stayin with the Westin Shanhai.
At the outset, please aept our ost sinere apoloies for the inonveniene aused. Kindly rest assures that your onern has been well taken and ouniated to all onerned for iediate iproveent. s. Iwasaki, as we’ve onduted a thorouh investiation about all pinpointed issues you bouht out. Please allow us to explain the outoe for your referene.
Upon your arrival, our aent failed to loate your reservation. We sinerely apoloy as our assoiate obviously istakenly ipleented the standard hekin in proedure. The reservation for you and s. Hinako uto were ade early Noveber, and never been deleted. We understand that you ay requested the Kin Sie roo but atually we ould not satisfy your
r. heun, Thank you aain for ivin us your feedbak for it is only throuh suh input fro our value ustoers that we are able ontinuously iprove our standards of servie. We hope you will indule us on this oasion and allow us to redee ourselves by weloe you bak in the near future.
ay the year of the Rabbit brin you joy and prosperity.
Yours Sinerely,
Alfred huan
Front ffie anaer
酒店英文道歉信范文篇五
Dear r. Shu
I would like to thank you for hoosin the hina World Hotel for your reently stay.
n behalf of anaeent and staff, please aept y sinere apoloies for the failed to extend your olden irle benefits of the Kin Sie bed, olden irle appropriate floor and newspaper.
durin your stay with us on 01- 0th Nov.
As our valued uest, your oents and feedbak are of utost iportane to us. r. Shu, should you hoose to return to our hotel, please let e know and I will ensure that your stay will restore you onfidene in the quality servie upon whih the olden irle stands.
y apoloie one aain and thank you for takin tie to brin this atter to our attention.
We are lookin forward to weloe you bak to hotel aain if you would like to ive us hane to orret our istake.
Should you have any inquiries, please feel free to ontat e.
Kind and best reards.
Alfred huan
Front ffie anaer.
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